Wipro is Hiring.📢

Wipro is hiring freshers candidate for the post of Deputy Manager. Details are given below..

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Serving clients in 175+ cities across 6 continents, we help customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients. Wipro also champions optimized utilization of natural resources, capital, and talent.

We are a trusted partner of choice for global businesses looking to ‘differentiate at the front’ and ‘standardize at the core’ through technology interventions. As organizations re-engineer themselves to be more responsive to customer needs, Wipro is well positioned to be a partner and co-innovator to businesses in their transformation journey, by identifying new growth opportunities and facilitating their foray into new sectors and markets.

Post: Deputy Manager

Job Responsibilities: 

• Owns and ensures service delivery is as per agreed terms and conditions

• Reviews & follows up on the disciplinary actions taken in the process.

• Pro-actively communicates with process owners all relevant issues needing immediate attention.

• Ensures proper staffing levels to achieve Services Levels

• Communicates objectives and expectations to the team.

• Conducts Performance Reviews for Team Leaders

• Leads the Status/Operations calls with the clients.

• Reviews agent feedbacks and provide coaching to Team Leads & L2/QA.

• Reviews & follows up on the disciplinary actions taken in the process.

• Keeps all company information which includes customer information confidential and secured

Educational Qualification: B.E. / B.Tech

Required Skills:

• This position requires excellent people interactions skills.

• This position requires constant interaction with a broad range of customers. Patience and the ability to perceive the nature of the request is needed.

• Highly developed verbal and written skills are required to communicate effectively.

• Must be able to accurately and quickly discern the appropriateness of each inquiry relative to the level of response.

Salary : As per Current CTC/Market Standard

Experience: Freshers, 0-1 year

Job Location: Kolkata, WestBengal (India)

To Apply Online Click here

Interested candidates apply through the mentioned link.

Website: www.wipro.com

Headquarters

Sy No. 76P, 80P, Wipro Limited, Sarjapur Road, Dodda, kkannelli, Varthur hobli, Bangalore, Karnataka, India