Wipro is Hiring.📢

Wipro is Hiring Freshers for the post of Service Desk Analyst. Graduate candidates can apply for this role. Details are given below..

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

STAR Hiring is a premier hiring fast track technology leadership program, specially crafted to identify and groom high caliber students with the potential to become future leaders aiming to deliver winning business outcomes to clients through deep industry experience.

Post: Service Desk Analyst

Job Responsibilities: 

• The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives.

• Be responsible for primary user support and customer service.

• Respond to queries from all calls, portal, emails, chats from the client.

• Become familiar with each client and their respective applications/ processes.

• Learn fundamental operations of commonly-used software, hardware and other equipment.

• Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking      software.

• Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits

• Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

• Regular MIS & resolution log management on queries raised.

• Record events and problems and their resolution in logs.

• Follow-up and update customer status and information.

• Pass on any feedback, suggestions, escalations by customers to the appropriate internal team.

• Identify and suggest improvements on processes, procedures etc.

Educational Qualification: Any Full time graduate

Salary : As per Current CTC/Market Standard

Experience: Freshers

Job Location: Pune, India

To Apply Online  Click here

Interested candidates apply through the mentioned link.